MyHealthONE Patient Portal (2024)

Create your account:

• To create your account, pick your username, password and designated email address. Then we will send you an email stating your account was successfully created. If you do not see this email in your inbox within ten minutes, check your spam folder.
• Once you’ve successfully logged in, we will ask you a few questions to verify your identity in order to gain access to MyHealthOne

What is MyHealthOne?

• MyHealthOne is a secure, personalized online environment that connects you and caregivers to helpful tools and personal health records.
• MyHealthOne is an enhanced version of our hospital’s previous patient portal.
• You can find MyHealthOne through our website and at MyHealthOne.net.

Is MyHealthOne different from the patient portal I was using?

• Yes; in addition to having a new look and a more user-friendly interface, MyHealthOne will contain many new features that were not available in the previous patient portal.
• The navigation is designed to be intuitive and easy to use, similar to well-known social, educational or retail sites such as Facebook or Amazon.
• Some reports previously available in our hospital’s patient portal are not available in the first release of MyHealthOne. These include diagnostic imaging and radiology reports.

Will I be able to pay doctor office visits, anesthesia or emergency provider bills through MyHealthOne?

• No; you will only be able to pay hospital bills. You will not be able to pay bills for provider practices or other entities that bill separately.
• Anesthesia and emergency room providers are considered separate entities so you will not be able to pay for those bills through MyHealthOne.

Which Internet browser can I use to view MyHealthOne?

• For the various features of MyHealthOne to display properly on your computer, you should use Internet Explorer 10 (click the question mark- click About IE) or greater, Chrome, Firefox or Safari.

Is MyHealthOne the same patient portal I use through my provider’s office?

• No; MyHealthOne is not the same patient portal you use through your provider’s office.
• If you are currently using a different patient portal through your provider’s office, this will not change. MyHealthOne will only replace the previous patient portal you used to access our hospital’s records and information.

What are some of the key features and functionalities of MyHealthOne?

• Personalized user profile – you can create a profile that stores relevant information about your activity and history.
• Find a doctor – you can search and find a doctor by name, specialty, location or keyword.

Is my information secure in MyHealthOne?

• Yes; MyHealthOne uses advanced technology to ensure that our systems are safeguarded from unexpected weather events, “hacking” from external parties or other unlikely circ*mstances that may compromise data.

MyHealthOne permits access to a loved one’s health information. Both you and the patient for whom you’re giving care will need to give permission to connect accounts. Please select the form below that reflects the patient’s age and follow the instructions on the first page, or, while in the hospital, ask any registration team member for the appropriate form and complete it prior to leaving the hospital. If you have already left the hospital, you may need to return to the hospital to fill out and submit the form; please bring a photo ID. It may take a day or two to process the form at the hospital. After 48 hours, please call the MyHealthOne support team at (855) 422-6625 to complete the caregiver enrollment process.

• MyHealthOne adult proxy template
• Plantilla de proxy adulto MyHealthOne
• MyHealthOne age 0-12 proxy template
• Plantilla de proxy MyHealthOne age 0-12
• MyHealthOne age 13-17 proxy template
• Plantilla de proxy MyHealthOne de 13 a 17 años

Need help or have questions about MyHealthOne? Call (855) 422-6625.