10 Answers
Filter by:
Most Helpful Answer
Zac @zac29426
Rep: 490
6 4 1Posted: Feb 8, 2015
Options
- Permalink
- History
If the screen on your device is frozen, try holding down the power button for 7 seconds. A menu should come up that will allow you to select an option to restart the device. If the menu fails to pop up, try manually restarting the device by holding the power button down for 40 seconds.
If restarting the device doesn't cause the screen to change at all, the screen itself may need to be replaced. Before you decide to replace the screen, make sure to double check that there are no problems with the battery, because the battery will be less expensive to fix than the screen will be. If you are sure that the problem is not with the battery, go to the Amazon Voyage device page and follow the link to the Screen Replacement repair guide to learn how to replace the screen.
Scroll through this thread to find the appropriate place for this comment. Then, click "Attach comment to this post" to move it.
7 Comments:
Thanks for the advice Zac. I tried holding the power button for the recommended durations, but nothing happened. Then while I was looking for warranty info on my Amazon page, I came across another suggestion; try charging it with another USB cable. I used the charger and cable for my Samsung phone and the Kindle Voyage is working perfectly again.
Nov 26, 2016 by DamienH
Thanks for this advice, that does make sense. However, how can I make sure it is not the battery? E.g. in my case, I have opened the device and removed the battery and replaced it again, recharged it and so on, but nothing on the screen has changed. Is that an indication that the screen is broken, or is it indeed the battery (or sth else, say, the mainboard)? Thanks a lot for your help!
Oct 20, 2017 by Sebastian
I tried holding the power button on my Kindle Voyage for 40 seconds. It re-booted and now working fine. Thanks.
Jan 9, 2020 by Tony Espina
my kindle voyger screen (bottom half part of screen ) unresposive, unable to perform reset also as reset command action (yes / no) lies in unresponsive area, any other method to do hard reset
Jan 30, 2020 by Sandeep Kumar
Held power button down for several seconds after screen froze and this rebooted my kindle. Thank you for the help.
May 20, 2020 by Melanie
Marshal Bravo @bravomarshal
Rep: 1
4 2 1Posted: Feb 3, 2020
Options
- Permalink
- History
If thescreenon your device isfrozen, try holding down the power button for 7 seconds. A menu should come up that will allow you to select an option to restart the device. If the menu fails to pop up, try manually restarting the device by holding the power button down for 40 seconds. If you have problem then call me
Scroll through this thread to find the appropriate place for this comment. Then, click "Attach comment to this post" to move it.
2 Comments:
Thank you, my Kindle it's working.
Apr 29, 2020 by alex cord711
Nice, thank you for sharing this information.
Apr 29, 2020 by Crispy Lona
Grace @grace_ronayne
Rep: 25
1Posted: Aug 10, 2018
Options
- Permalink
- History
My kindle won’t unfreeze. I got the screen replaced and the battery replaced and it still won’t unfreeze. I have tried everything but it won’t unfreeze no matter what i do.
Scroll through this thread to find the appropriate place for this comment. Then, click "Attach comment to this post" to move it.
1 Comment:
Maybe try to get a new one
Jun 12, 2020 by Phoebe Dellenbaugh
james astle @jamesastle00
Rep: 1
1Posted: Sep 13, 2019
Options
- Permalink
- History
You can read this blog for your help and find the steps for your issue.
Scroll through this thread to find the appropriate place for this comment. Then, click "Attach comment to this post" to move it.
Posted: Jun 10, 2020
Options
- Permalink
- History
Kindle on my galaxy 8 phone is frozen. I got a prompt saying I had to edit my devices but I don't know how to do
Scroll through this thread to find the appropriate place for this comment. Then, click "Attach comment to this post" to move it.
1 Comment:
How can o get help
Jun 10, 2020 by goliver429
Robert Hogan @kindleproblems
Rep: 1
1 1Posted: Jun 19, 2020
Options
- Permalink
- History
Sometimes screen got locked or you can say freeze when you read a book on Kindle paperwhite. This is due to many reasons. But one of the common reasons that you get is when you try to download too many books at a time. To resolve this, you can take the help of the kindle support, you can check out the steps right here to resolve your [http:// https://www.ireadebooks.com/kindle-froze...|Kindle frozen] issue.
Scroll through this thread to find the appropriate place for this comment. Then, click "Attach comment to this post" to move it.
sg_milne @sgmilne
Rep: 1
Posted: Apr 15, 2021
Options
- Permalink
- History
My kindle has been frozen for months, I have held the on off button down for full minutes, I have powered it and still nothing, it is still frozen. I have found that Amazon offers a return whereby they will give 20% off a replacement reader. However, I cannot find an address to send it back to and find it impossible to return it with the order number when I have owned the reader for years. Saying all this I would just appreciate someone to talk to about buying a new ereader that will fit in my old ereader cover. Anyone?
Scroll through this thread to find the appropriate place for this comment. Then, click "Attach comment to this post" to move it.
wendy now @wendynow
Rep: 1
1Posted: Apr 15, 2021
Options
- Permalink
- History
you may need to check the power adapt
Scroll through this thread to find the appropriate place for this comment. Then, click "Attach comment to this post" to move it.
Rosalie Sun @rosaliesun
Rep: 1
Posted: Sep 22, 2021
Options
- Permalink
- History
Battery.
Quite a few people don’t realise that the battery is the problem. My Kindle Paperwhite was stuck on the sleeping screen so I continued pressing the restart button for 30 minutes. Nothing happened. When I let me finger rest for a few minutes, the screen suddenly changed and they gave me a warning that the battery was dead. That was why my Kindle didn’t start up or restart.
Scroll through this thread to find the appropriate place for this comment. Then, click "Attach comment to this post" to move it.
Steve @ebookhelpine520
Rep: 1
Posted: Jul 29, 2022
Options
- Permalink
- History
If Your Kindle Paperwhite Still gets Frozen or then unlock the device by following the simple troubleshooting steps. The Troubleshooting Steps may help you in resolving Kindle paperwhite Frozen on lock screen issues. Reset and Restarting the device are the most common factors that help to unlock your kindle device, but if there may be some problems lies while following the troubleshooting steps then get in touch with us by dialing our toll-free number i.e 1-844-601-7233.
Scroll through this thread to find the appropriate place for this comment. Then, click "Attach comment to this post" to move it.
