Surterra Dispensary in North Port, FL (2024)

Friday night crew was great, thanks Jarett, Alan, Chris, Trish, and everyone..as things go here every time. Always super friendly, fast service. Great deals and products. Highly recommended if you like things going how they should.

Trish, Alan and Jarrett were working when I went in. I choose this store over others in the area due the staff here, which is always great. Between the discounts, great product and staff, why would you go anywhere else?

Today was my first time at the North Port Surterra and what an awesome experience! Chris helped me and answered all my questions. He is patient, understanding, kind and knowledgeable. Erica also was so helpful and kind as well. Both Chris and Eric had smiles on their faces and were so happy to help everyone! If you have never been there, I highly recommend you try them! You will not be disappointed!EDIT: I went back to Surterra and met Allen and Woody. All I can say is this is the best dispensary in the area. They truly care about their patients and are knowledgeable and passionate about the product!

I was in there today and I was helped out by Jarret woody and Erica. They were very informative about the medication and the quality of each kind and explaining the loyalty points program to me. I highly recommend the north port store. The people working there are extremely friendly and knowledgeable and helpful.

Alan and Jarett were so friendly and helpful today with good information with recommendations for product to help me sleep better. Looking forward to the new pineapple and coconut. Thanks!

This is a great place to shop. Jarett and Alan were very knowledgeable and helped me out with everything I needed. Always a very friendly staff

Had a great first experience at Surterra, all the staff was super helpful and made sure i was in and out. Didn’t have to wait for my order and everybody was super friendly. Thank yo Alan for the help! I’ll definitely be back!

Surterra Wellness in North Port is the best. Thank you Jarrett! I would highly recommend. Very friendly & know how to help. I have never had to wait in line and they always product on hand.

Surterra wellness in my opinion is the most professional dispensary. When you find a product that is helpful for your condition you can always count on them having the product long-term. I have found with other dispensaries when you find a strain that really is helpful they don't have it anymore. So you have to try another strain and then the cycle continues.This has happened many times. In addition, the staff at Surterra are extremely helpful and pleasant. I have to say JARRET goes above and beyond to help me with all of my questions and concerns. Excellent quality products.

Every time I go to the dispensary my experience is great there's never any lines really they're very fast and efficient and helpful but the app is horrible to use I really need to find a way to make it better ice have been on it a dozen times and I have no idea how to get to the store unless I placing a delivery order they really need to shop tab that actually takes you to the online store

I can't recommend this location enough! Jarrett, Chris, and Trish are absolute rockstars!They're incredibly helpful, efficient, and genuinely happy to answer any questions you might have. No question is too big or too small, and they take the time to make sure you understand everything. I've never had a bad experience here, and it's clear that they truly care about their clients.They also have the best chocolate bars!

I LOVE this North Port location. They are ALWAYS friendly and their service is AMAZING! Their products and prices are great!

I love this place . Erica and Trisha were so helpful and knowledgeable with the questions I had! They were super friendly and my overall experience was Amazing. I will be back. Thanks ladies for all your help! ❤️

Got my card recently incase anyone isn't aware after you've had your card for a month they can increase the amount of your limit to 5 Oz of weed.God forbid that's not enough...I went to Suterra got a bunch of things Some live Rosin was good some bubble hash that turned out to be pretty much full melt hash which is a rare find.Some dude said something about hydrocarbon extraction nobody has real system if they say they do they're lying blah blah..Fact I been smoking hash since I was 11 I'm 53 that dude was tripping bubble hash has many qualities some bag sets have like 8 bag sizes 2 or 3 of them could potentially be full melt depends on product you start with.Fullmetal hash has been around longer than Hydrocarbon extraction for weed has been around...It's great to make your own hash.bubble bags sets are easy to get online if you can cook you can make hash.So this place had good selection good prices and mostly informed advice.Try the bubble hash it's great as good as wax without the chemical they use to extract most wax that's why I go with ROSIN not wax.It's totally pure just heat and pressure create ROSIN.Health wise Rosin is the way to go you'll know when you hit it no stress on lungs unless you take huge hit then all bets are off but you feel no stress to lungs from it like you get from wax.Makes the lungs hurt like you got bronchitis Rosin is so smooth its like breath of air unless you over do it...You never have to make yourself cough to get high that's a joke small hits is where it's at.Worth a try I promise.Check this place out be safe.

Quick and easy service. Friendly and knowledgeable staff. Clean store and lay out is great for browsing.

The WORST dispensary in the area and worst dispensary experience I’ve had in Florida…. Not even close. Horrible customer service and over priced below average product. This dispensary has really gone down the tubes.

Allen and manan were very helpful and very knowledgeable! It was a great experience Allen made sure I got the best deal possible today I got the juicy burger and gorilla puff flower. Both met the expectations of Allen!!!. I'm very happy and definitely will return. Thanks!!

I love the relaxed atmosphere, great deals, and good prices. I wish I could tip the budtenders though. They always have great advice and work hard to help me

Exceptional staff! Products were above expectations! I am a first time customer and can't believe how much I feel better. I have muti- ailments and am amazed at how much this has helped. Thanks!

I tried a new provider today. I placed an order 10/11/2023 with the Suterra in North Port. Upon arrival I was impressed with a clean store. The entire service was super fast and personable.I have waited over 45 minutes for a pre-order at OTHER stores or the service was ice cold.The price, product as well as service were all the way a great store should be. I wish I had found it sooner.

I have been shopping here since day 1 and I am never disappointed. Rich (rick james) always treats me like family and always makes my day. Pam and Mahnon are always very friendly and knowledgeable as well. Always one of those places you leave smiling =]

Everyone there is so kind and wonderful, but today I felt the need to mention Zack. He was just here, delivering my order. He's so kind and understanding. I really struggled one day in the past and was a crying mess, and the way he treated me with such compassion, patience, and understanding; it won't be forgotten. He turned my whole day around that day, and made me feel like it was ok to be crying and reminded me I'm human. Very professional, and a lovely human being. When I see him coming to my door I'm at complete ease, and I am grateful for that, the continued kindness and superb professionalism. I wish I could tip him, but he declined due to policy.

Pamela and Kev, Thank you for giving such great welcoming energy all the time.

4.20.23 How can we not be happy! Everyone is giving things away, even Suterra but with 50 to 60% off. Always a great and knowledgeable staff and Allen (the new guy) is awesome. Remember Suterra was our first Dispencery. Suterra is North Ports OG Dispencery.1.25.23 OK, someone is listening. The employees are always knowledgeable and nice. I like how we all walk up now. Good job Surterra for hiring great people and listening to the disabled. We appreciate the sales too. Back to 5 stars.I gave a 3 because the employees are awesome. But the 2 missing stars is this new system where I ordered over the computer and I had a sit and watch people go in front of me that walked in. Is this something new sarterra, should I just walk in now and not order on the computer?

This is a couple weeks late, but the lady who helped me was great, and I can't remember her name. Bought 1/8 here. First purchase, and NOT disappointed.

Very nice place, great products and helpful staff.Wanted to leave a tip, they said they couldn’t accept it. They deserve tips, please.

The first time discount is what brought me here but I will definitely be returning. Kevin was extremely friendly, helpful, and suggestive. And rich was nice and in the background making the environment very welcoming! Can’t wait to try more products

Richard and Shane were amazing and nice and helped me with anything and everything i needed as it was my first time here.

1.25.23 OK, someone is listening. The employees are always knowledgeable and nice. I like how we all walk up now. Good job Surterra for hiring great people and listening to the disabled. We appreciate the sales too. Back to 5 stars.I gave a 3 because the employees are awesome. But the 2 missing stars is this new system where I ordered over the computer and I had a sit and watch people go in front of me that walked in. Is this something new sarterra, should I just walk in now and not order on the computer?

I gave a 3 because the employees are awesome. But the 2 missing stars is this new system where I ordered over the computer and I had a sit and watch people go in front of me that walked in. Is this something new sarterra, should I just walk in now and not order on the computer?

Vapes are fantabulous!! Flower needs higher THC%!! And their customer service definitely needs work to make their customers happier!!

This is my new go to dispensary. The staff is very friendly and sales are ran often. They have a point system and an easy to use app. Thank you Kevin for the great service. See you all soon!!

James & Kevin rock! Thank you for your kindness, and suggesting a great option for me!

The best shop and product around by far. The employees all genuinely care at this store and will go out of their way to serve.This has been my go to since they opened and I don't plan on changing that anytime soon. #supersourdiesel

Great first time experience! Felicia greated me as i opened the door. Super nice, James was my budtender and I got to say he was very informative.. and explained everything. And Chris in the back getting the order together fast! Thank you guys for the a great first time.

Popped over because they had some good sales going on and I’ve always received great service there (all members of the team are wonderful) but James really blew me out of the water from the honest consultation to his welcoming nature- 100/10, my man! I’ve never even felt that welcome at Olive Garden and when you’re there you’re family. Needless to say, I’ll definitely be back to the NP location on customer service alone. LET THESE FINE PEOPLE TAKE TIPS!!!!

Surterra products, for the most part, are our favorites. BUT...does anyone think that if they used less expensive packaging the products could be less $$

Staff are amazing, customer service is excellent, and they make good on their mistakes which means the most to patients! Thank you for helping me today!

It's always a pleasure to be served by Kevin he is so delightful.

I went to Surterra today to take advantage of a first time discount so I made a pretty good sized order. Got there. Waited for just a few minutes before being called back to the counter. I made sure to ask about my first time discount. Apparently this wasn't my first time going to Surterra. ☹️ I was a little confused so I asked when I was last there and apparently I'd had a delivery back in October of 2019. I was a little bummed. I didn't remember the delivery and was really looking forward to that discount. Then I was informed there was a second time discount of 40%! While it wasn't as exciting as 60%, who am I to turn my nose up to a fat discount? So as I was driving home I was pondering that delivery from 2019 and my memory refreshed. I didn't remember it because honestly it sucked. It was some vapes and distillates that all tasted like I was vaping sticks out of my back yard. It was all very forgettable and forgotten. Oh well not a big deal. After seeing some recent feedback online I figured I would try out Surterra. I'm glad I did. The vapes so far are really much different than what I remember from my first experience. The bud all looks real nice. I got 5 different bud strains and they all look and smell real nice. Good job Surterra! Everyone was friendly and the person helping me by the name of Billy is solid gold!

I loved the relaxed atmosphere. I have serve anxiety and I don’t like leaving home but when I came in I was pleasantly greeted and offered a cold water. Every employee was nice and had a smile but I need to give a special Thank you to Zak he was so very helpful! 😊

Probably my favorite dispensary around here. Everyone is always welcoming and so nice! Never spent more than 15 minutes in here. Love Surterra!

Shorted .5 gram on an 3 1/8's of marijuana. Really?Manufacturing issues perhapsProducts great.North Port, FL Location.

Shorted .5 gram on an 1/8 of marijuana. Really?Also, employees allowing hand to hand outside establishment. Employee made me aware I would lose my license if I took part, but the employee allowed the person back into the store multiple times.Product good.North Port, FL Location. 01/10/2022 7pm

Surterra wellness is undoubtedly the best dispensary in my area. Compared to any other store, surterra ALWAYS has the best discounts, products, and amazing staff. Everyone is very friendly, welcoming & knowledgeable. I’ve never had a bad experience here, I prefer to place online orders because of how fast it takes. I’m usually In & out in less than 10 minutes! Love them. Favorite place. I’d definitely recommend trying them out!!

okay first off the place is so very fast that's what I like the most about the store is the speed I am new to having my card my name is nick and KALE has helped me twice since being there and he so dam knowledgeable and the fact I can VIBE with him makes me even happier just I get along with the guy and he such a good staff member idk much yet but he has helped me and I have only set amount of money and he pulled the calc out and try so many different combinations an stuff an just meant a lot because customer service is dead now a days and I'm just thankful for him my business will be backed by me so thanks guys keep going an kale stay fresh my friend@!^^

Shane and Christine did a great job. I couldn’t get the website to accept my password request and I found out it doesn’t work on I-phones/chrome if you want to order online. They don’t take tips like other mm stores as well. They were super nice and there is an atm inside if you need one.

Kevin was terrific! A great help and very nice ! Thank you Kevin..

I loved the relaxed atmosphere. I have serve anxiety and I don’t like leaving home but when I came in I was pleasantly greeted and offered a cold water. Every employee was nice and had a smile but I need to give a special Thank you to Zak he was so very helpful! 😊

Showed up for purchase and the inexperienced bud tender made me feel like I was a criminal telling me I was attempting to use a fake tender for payment. Only having exact money with me and after bank hours, I lost out on the days $60 off of a $180 order deal of the day. The very next day, I confronted the Bank about the supposedly “fake” bill and the bank manager explained and proved to me the bill was real and explained to me that older bills are less used and in circulation and that inexperienced retailers often don’t know any better and expect older bills to mark exactly like newer bills. I showed up the very next day, explained the situation, but the staff at the NP Surterra would not honor the discount lost out on due to their inexperienced staff member. Plenty of other dispensaries out there with experienced staff and higher customer service. Save yourself the hassle.

I am a “newbie” to the lovely world of medicinal marijuana. After visiting multiple dispensaries within the area, I continue to find my way back to Surterra.A couple reasons:1- great products that are clearly defined to help cipher which one that I need at the moment.2- their customer service is top notch! Rich, Zack, & Kent (employees) that assist with my orders are so helpful and informative. They answer my questions and do their best to help me understand the differences between products. The staff is well educated on all the products sold in this store and they are willing to help, which is a must for “newbies” and anyone else that wants to be treated like a person and not just a number.Definitely recommend!

A place where everyone knows your name. Love the staff.

Quality operation. Excellent staff, great attitudes. Very helpful. If curious, worried, intrigued or in need, just give them a call. You will be taken care of. Special thanks to Al, Kevin and Shane who have helped me over the past several visits. Great crew🤙🏼🤙🏽🤙

I’ve been coming to this location for months and this team is amazing!! Folks I speak with the most are Kev, Al, Rich, Mahnon. Thanks guys!

As always, such a pleasure shopping at Surterra in North Port! I was promptly greeted by Zack & Richard! Richard had me checked in in no time! Felisha was super kind, upbeat, and helpful as she cashed me out with my order. She made the process speedy and her positive attitude made it a perfect experience! 5 stars to everyone who works here, they’re the best around!

Great, friendly service. Always fast service and no excessive wait times and an all around pleasant experience. Kevin, Rich, and Shane treated me well and took care of me on my visit.

Great shopping! Surterra has become my go to place. If they say they have on line, you can bet that do. Posting thc % really helps too. They help out us vets ,and their bargins are for real. NO bait and switch here. (TL) is right across the street from me and I drive 35min one way to buy here. If James S. Is there you will get great service as with every order I've had filled there.

Always upbeat, friendly, and super helpful. Today they offered a surprise discount, gotta love that. Their tinctures are great and will help you sleep like a baby.

GREAT PRICES, FRIENDLY SERVICE! I recently got my medical card, and Surterra was SO helpful in guiding me through the process. They recommended me products that have been so instrumental in reducing and alleviating my anxieties. Everyone at the North Port location is wonderful, but I wanted to give a special shoutout to Felisha for being so kind and knowledgeable when it came to explaining each product to me and walking me through what to expect.

Kevin is the absolute best! I am always in Surterra not only for the amazing products but for the amazing staff! 10/10 recommend stopping in.

LOVE Surterra! Everyone is extremely friendly and efficient! Their selection is much better than the competition in the area not to mention there's basically no wait!!

Horrible selection. I said sorry but i have to go somewhere better. Same prices trash marijuana.

Bad customer service, bad quality flower - always dry as a rock unless you're one of the lucky 10% to get a moisture packet in your 8th, shady practices that don't allow you to hold an order overnight unless you register and pay via their card payment system despite them saying "place your order by midnight and it'll be ready in the morning!* (it's actually cancelled and they refuse to honor the sale which goes against the fine print stating orders placed by 11:59pm will be honored), store has messed up 6/10 of my recent online orders. I'm not returning which is a shame because they used to be my favorite. They've gone downhill beyond repair, do not shop here. Make the drive to Grow Healthy or One Plant instead. Either's flower is a league above Surterras.

I find the staff here to be the highest quality in hospitality. I’m greeted by name, taken care of quickly and always perfectly, and it feels as if I’m genuinely appreciated. I’ll drive out of my way to visit because of their manner. Today, I had a defective product and when I returned to the store my situation was instantly handled with empathy, professionalism, hospitality, and resolve. Richard, Alan, James and Kevin were in there, and they’re flipping fantastic.

I was in yesterday and the manage hooked me up with a sweet deal. Always fast and very helpful. Not sure if I lost one of my pieces I ordered or it wasn’t put in the bag but either way it was nice to be back. Can’t win them all but it’s all good. Will be back

Realized it’s been 9 months since my original review. Still 5 stars

I love the atmosphere of this store! Always clean and organized. Matt was really informative about the products and great to talk to! Their concentrates are fire

I love the atmosphere of this store! Always really clean and organized. Matthew was very informative about the products and great to talk to! Their concentrates are always fire

I love the atmosphere of this store! Always super clean and organized. Matthew was super informative about the products... great to talk to! Their concentrates are always fire

Horrible staff. Belittling customers for their needs, Napoleon complex, bitter, angry. I will drive an hour away before I go to this store again. I do not appreciate judgement for purchasing medicine. We already deal with enough issues, this was entirely uncalled for. The people here are bullies and behave like bouncers at second rate club venues. First visit left me shook, and this second visit- there will not be a third. Shame on you.Y’all need to sample some store product and chillax before going to work. You are in the wrong line of business. Big bullies.

Everybody at this establishment is great. The place itself very clean and a stress free process. They are my go to even though they aren't the closest place to me. Quality is worth the drive.

Ordered online and was quoted a specific price. When I went in to pick up my order I was told the website messed up and was giving the promo they were offering on strains that weren't mentioned in the email they sent out.. The guys that work the counter are rude and were very confusing!!!! Another customer came in and they told him the same thing they told me.. what a mess. I doubt I'll be going back anytime soon

Haven't even tried their products yet. Went in the first time and the women was just rude and snappy with her answers so I left. That was a couple months ago. This time I tried to live chat and got no response....2 different times. So I just go to either Muv or Harvest now. They are always friendly and answer questions I have.

Everyone was friendly and attentive. It was my first time buying so they help me understand there products. Everyone there was very helpful

Always busy, no sense of urgency, lady in the front not the nicest , you’ll wait unnecessarily, people in line behind you get help before you. Stores dirty , not sure why I still go

Very fast system 10-20 min max to fulfill purchases, reasonable prices, nice staff. Thank you. No more hour wait time at trulieve for me.

Very very rude fat woman at desk. Would not let us in store until 2 came out. ,2 came out and she blocked us at door again. We were embarrassed and left store. Shop at trulieve in port charlotte

I’m pretty bummed. I did an online order for this special, where you buy one cartridge and get two free. I placed my order, received the confirmation email, then about an hour later got a call from them saying that they were all sold out from online pick up orders. But... I was an online pick up order? When I placed the order it said “7 left” of my product, so that doesn’t make sense. They need to update their website.

Horrible place to get your medical supplies. It shows online they hold your order for 24 hours but if you place it 30 mins before they close they cancel your order. Their information is false on their website. I will NEVER order from here again. Their product isn't the best either. They charge 15 to 20% more than other dispensaries and the product isn't up to par for that price.

Terrible operation and pretty sure a scam place. Unorganized, rude and the place looked dirty. They were zero help to me.

Product is decent but they arbitrarily limit flower per customer outside the realm of allowable state statute amounts which is absurd. Did the person who made that decision consider the fact that we as patients can report them to the department of agriculture for this? Also are you all communists? Part of the privelage of being part of the chosen class to dole out herb legally requires you to be prepared. Otherwise we as patients will lobby the legislature to grow our own medicine!!

This store is clean nice and the people are so friendly and Trey is the best!

The only medical dispensary that treats disabled patients as just another pothead..This location has been nothing but a bad experience. Everytime you walk in the door you can feel the bad attitudes. They have lost more of my orders than I have gotten to payed for. LOST??? How is that even possible? But none the less that's what I've been told on several occasions!!? It is a 50/50 chance your order will be ready EVEN after getting a text stating it is ready. More times than not it has been a waste of time and gas driving across town.

A very welcoming place, the staff was great. I am enjoying the products I ordered. Good experience, will be going back.

Very cool experience. It was fast, quiet, clean, polite. Ian was kind enough to get the door for me and grab add-on items without complaint and Kevin was professional and friendly as could be. Girl at the front with Ian was also very nice and prompt with my order (sorry I didnt catch a name!) Great store, very nice crew. Will be back for my second time 20% (smart!).Thanks everyone!

Rich and the crew do a phenomenal job. Great quality products, the oil is pricey but their Flower is both affordable and high quality.

Went in today for the 1st time. When you walk in there is a piece of paper taped to the table with the flower only shown ABBREVIATED?! How am I supposed to know what 2 letters stand for?! The lady was unbelievably rude and made me feel completely uncomfortable. I have PTSD and anxiety is an issue. She made it by far worse with her nastiness and seemed clueless that different strains work differently for different people. She seemed upset she was going to have to tell me what they had. Please train your staff to be conscientious of the fact that some of your customers are actual PATIENTS! I am an 11 year long patient and just moved here from Colorado. Was eager to try you out...but not that eager.....

The atmosphere feels tense, yes they were very knowledgeable they are not friendly. One of the employees actually started mumering stuff about my boyfriend well I was standing. Never will return

Normally the North Port staff is second to none. Today I saw several new faces but none working very hard to get customers out the door. There was one person working at the check out counter, who was unable to get an order ready because a customer kept asking questions about product. Finally another person went to cashier and things started picking up. I am also leery about buying Surterra brand disposable vape pens because 2 that I purchased were almost empty when I took them out of the $5 box. (Used to cost $25, but increased $5 when they introduced the new packaging) I think I may finally be ready to check out other dispensaries closer to home.

I did not have a pleasant experience here today. This was my second and last visit here. I placed my order online with them last night, waited for my confirmation text this morning and headed over to pick it up. When I got to the checkout line, there were only 2 out of 3 of the items I ordered. When I asked them about it, they stated that the other product must have been out of stock. I then asked why the system would allow me to order if it wasn't in stock and his answer was literally "I don't know why it would do that". I then asked why they wouldn't send me a message or call me to let me know that some of my order was not in stock? The gentleman just stared at me with no answer. I then asked if I could add something else to my order since the one product I originally ordered was not available and was told I would need to complete the current order, and then they could check me in and put me in the que to wait.. This was definitely the worse experience I have ever had at a Dispensary.

Was there today and the staff is really friendly and accommodating. Their products are superb! Especially the dream tincture. 5 stars to this great organization.

We love the staff here! Dom, Ian and Kenneth always take good care of us and are very knowledgeable.

Great medicine. Great price. The staff are also very friendly and knowledgeable. Always a happy patient when I shop here since they started the float whole flower.

On 2/21/20 I visited the North Port location. I had never been to this dispensary before. As I entered the store I was promptly greeted with a warm welcome by Kent and Ryan. They made me feel right at home. I exchanged some small talk with the guys as I reviewed the menu. I decided to try the ground follower. It was really steamy and mostly leaves!!

I have been shopping at this and other dispensaries for a while but, Surterra staff is always nice and very knowledgeable. Usually able to sit down with you and explain the products in elaborate detail. However, they also maintain the ability to move people in and out of the store to drive down wait times. However, Surterra has some very disappointing business tactics that they employ that take advantage of veterans like myself. While attempting to use the loyalty reward system, which they have completely stopped and have no replacement of for, I was able to redeem my last bit of rewards but, the managers decided by their own choice to remove my veteran discount claiming it would not stack and is not allowed. After talking to many other Surterra employees, I discovered that this is actually not the case and did it out of malice and spit just to ensure their business remained more profitable and they do not hold respect for our military personel. After reaching out to upper management I still have yet to reach a resolution and nothing has been done for me. Please shop somewhere where the business respects you as a customer.

I like the location. It's convenient to my house. I just wish they could keep Float in flower form in stock.

I like the location. It's convenient to my house. I just wish they could keep Float in flower form in stock.

Great customer service with Kent! Very helpful answering all of my questions and explaining everything to me! Never felt like I was rushed or hey were trying to just get me to buy and leave like at some other dispensaries. Highly recommend Surterra North Port and hope you get Kent. Will return soon!!

Very nice, friendly staff! Florida dispensaries don't seem to want a lot of hanging about. First visit introduces you to the products and gets you in the system. After that you pretty much just order pick up or delivery. Inside is very minimalist and clean. One of my favorite medicine shops as far as product!